Subscription, Cancellation & Refund Help
Subscription, Cancellation & Refund Help
Pollinator Oasis includes a free version available to everyone. Pollinator Oasis Plus is an automatically renewing annual subscription priced at $20.00 per year. There is no free trial or introductory offer. Apple or Google processes the purchase, depending on where you subscribed.
Manage or cancel an Apple subscription
Use your Apple account to manage or cancel Plus. Cancel before the next renewal if you do not want another annual charge.
Request an Apple refund
Apple decides refund eligibility under its policies.
Manage or cancel a Google Play subscription
Manage a Google Play subscription
Use the Google account that made the purchase. Cancel before the next renewal if you do not want another annual charge.
Request a Google Play refund
Google decides refund eligibility under its policies.
Access problems
If a completed purchase is not recognized in the app, or you need help finding the correct store route, email support@pollinatoroasis.com. Pollinator Oasis LLC can help investigate access, but cannot approve an Apple or Google refund.
Crown Bees and Shopify purchases
Pollinator Oasis LLC is affiliated with Crown Bees, but Crown Bees products, Harvest Service, shipping, returns, and physical-product refunds are separate from Apple and Google Plus subscriptions. For a Crown Bees or Shopify order, email info@crownbees.com and include your order number.